Case Study: Successful Resolution in Car Insurance Claim Dispute
Client: Private Individual
Area: Personal Injury & Insurance Law
Outcome: Full compensation secured + legal fees recovered
Background:
Our client was involved in a rear-end collision where the other driver admitted fault at the scene. However, the insurance company later denied liability, claiming insufficient evidence and inconsistencies in the claim. The client approached us after several weeks of stalled communication and no compensation for vehicle damage or medical costs.
Our Approach:
The London Law Firm reviewed all documentation, including photos, medical records, and witness statements. We immediately issued a formal letter of claim to the insurer, citing the client’s statutory rights under the Road Traffic Act and the principles of negligence. When the insurer remained unresponsive, we prepared to escalate the matter to the Financial Ombudsman Service and civil court.
Resolution:
Faced with potential litigation and mounting evidence, the insurer conceded liability. Within three weeks, our client received a full payout covering:
Vehicle repair costs
Private physiotherapy sessions
Loss of earnings from missed work
Legal fees
Client Feedback:
“I felt completely dismissed by the insurer until The London Law Firm got involved. They took charge, fought my corner, and secured everything I was owed.”
